Shipping & Returns

Ordering

You can order online, by email, by phone, by mail or by fax. Our online catalogue shows a selection of the lines we carry. If you can’t find what you need, please contact us, because we may have it in stock or be able to source it for you.

When ordering, please include your delivery and account instructions. If you need your own order number to appear on the invoice, please quote it with your order.

Prices

• All prices are shown excluding GST. GST is added at checkout.
• Prices are subject to change without notice.
• To keep our prices low, a low-order fee of $9.50 (+ GST) applies to orders under $150.

Freight and handling

• Prices do not include freight and handling.
• Online orders: a flat delivery charge of $15.90 (+ GST) is added at checkout.
• Bulky and heavy items marked on our website are charged freight at cost.
• Remote areas may attract an extra freight surcharge. This is worked out when you order, and we’ll contact you first if it applies.
• For orders placed by phone, email, mail or fax, unless you tell us otherwise we’ll choose the best way to send your order and add freight and handling to the invoice.
• Walk-in pickup: you can choose to collect your order from our showroom at 15 Leeds Street, Rhodes NSW 2138 at no charge.

Back orders

If an item in your order is temporarily out of stock, we’ll contact you by phone or email.

Returns

If you ordered something incorrectly, you must ask to return it within seven days of receiving the goods. All freight costs for returns will be charged to your account.

Damaged goods

All goods are insured at our expense while in transit. To meet the terms of our insurance, if goods arrive damaged you must note this on the carrier’s consignment note and tell Pioneer Craft immediately. Otherwise we cannot accept liability.

Short or incorrect deliveries

Please tell us about any short or incorrect deliveries within seven days of receiving the goods. Any errors on our part will be fixed promptly at our expense.

Credit accounts

Credit accounts are available to volume customers only, subject to a credit assessment. Terms are net 30 days from statement. A statement listing all unpaid or part-paid invoices is sent at the end of each calendar month.

An accounting fee is charged on overdue accounts, and deliveries will be suspended without notice on accounts more than 30 days overdue.

Ownership of goods

Goods remain the property of Pioneer Craft until payment has been received and cleared by our bank.