Shipping & Returns

For your convenience, orders may be placed online, by mail, fax, internet or telephone. If you have any queries, do not hesitate to contact us on 02) 87659088, and our staff will be happy to assist you.

The online catalogue is representative only of the lines we carry. If your requirements are not found in the online catalogue, please contact us as we may stock the item or be able to obtain it for you. Please advise delivery instructions and account instructions when placing orders. An official order number should be quoted if you require it to be shown on the invoice.

Credit Accounts
Credit accounts are only issued for volume customers, and after a credit assessment. For customers with credit accounts, terms at net thirty days on statement. A statement will be sent at the end of the calendar month detailing all unpaid or partially paid invoices. An accounting fee is levied on all overdue accounts. Shipments will be suspended without notice on all accounts which are overdue more than thirty days.

Legal Sale
It is deemed that goods remain the legal ownership of Pioneer Craft until payment is received and cleared by our bank.

All prices shown online are net ex gst. GST is added at checkout. All prices are subject to change without notice.

Freight & Handling
All prices are exclusive of freight & handling. Unless advised otherwise, we will calculate the best methods of dispatch, and add the freight and handling charge to the invoice.

Freight at cost will be applied to bulky and heavy items as marked on the Pioneer Craft Website. For remote areas there may be a further surcharge to assist with covering the cost of freight. This will be determined at point of order and we will contact you should there be a need for a further freight surcharge.

Back orders
If we are temporarily out of stock of an item in your order we will contact you by phone or email.

Any request for return of goods incorrectly ordered must be made within seven days of receipt of goods. All freight will be added to the customers account.

Damaged Goods
All goods are insured at our expense while in transit. To comply with the terms of our insurance, in the event that goods are received damaged, this fact should be noted on the carrier's consignment note and Pioneer Craft notified immediately, else we can accept no liability.

Short or Incorrect Deliveries
All claims for short or incorrect deliveries must be made within seven days of receipt of goods. Any errors on the part of Pioneer Craft will be rectified promptly at our expense.

The catalogue is subject to copyright and any unauthorised copying of its content either in whole or part is prohibited.

Pioneer Craft is a registered business name of Cicidolin Pty. Ltd.

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